Automation
Cognizant’s Claims Automation Release Tests the Business Case for Governed Agents
A healthcare claims workflow announcement shows how agentic automation is being packaged around bounded procedures and human exceptions.
3 minutes
Meta’s Enterprise AI Push Raises the Stakes for Distribution
Meta’s leadership move highlights a competitive question: which companies can turn model capability into widespread agent deployment?
3 minutes
Before You Build an AI Agent, Fix the Process
Before building an AI agent, map the workflow’s inputs, decisions, exceptions, and outputs. Clear processes make automation easier to evaluate and govern.
7 minutes
The Business Case for Agentic AI Is Really an Operations Question
Evaluate agentic AI through workflow design, measurable outcomes, and operating costs. The business case begins with the work, rather than model novelty.
7 minutes
What Is Agentic AI—and What Makes It Different?
Understand how automation, AI agents, and agentic systems differ in planning, tool use, and authority—and what those differences mean for business controls.
7 minutes